TORCK BVBA IMPROVES CUSTOMER SERVICE
WITH SPHINXprojects

TORCK BVBA is a family company that was founded in 1977. The company, owned by Kristof and Cedric Torck has approximately 15000 customers and employs 19 employees. TORCK BVBA provides, installs and maintains "Hörmann" garage doors and "Dessol" Sun protection systems. Quick delivery, flexibility and the highest possible customer service are keystones of TORCK BVBA's success.

Torck BVBA used an UNIX-based invoicing and accounting application for over 20 years. "Our system became limited in its possibilities to facilitate business processes. We wanted a system that could adapt to our business processes throughout years and is able to follow our business growth" says Kristof Torck.

SPHINX-IT proposed to implement a business software solution based on its SPHINXprojects Office Development Framework, with perfect fit to the company needs. The solution automates CRM, Sales, Projects, Planning, Service (after-sales), Purchase, Supply-Chain and provides integrated innovation with the Microsoft platform. In close collaboration with the software users at Torck BVBA, SPHINX-IT managed to deploy the requested SPHINXprojects business solution in six months time.

The SPHINXprojects solution today fully replaces the former UNIX software. Additional functionality is provided for Projects, Planning and Service management, centralized in a (Microsoft) environment.

"When creating a new order, we have to deal with a lot of parameters, which complicate our entry procedure. It is important that our IT partner understands our vision, is familiar with the objectives, the various tasks and the business vocabulary, in order to provide business software that reflects our specific activities." explains Kristof Torck.

We now realize that our SPHINXprojects software solution leads us to a growing convenience. SPHINXprojects is a solution that is highly reliable and can be easily adapted. SPHINXprojects helps us to improve order processing, project management and after -sales service in order to provide the very best customer service!